Warranty

What is the Warranty period?


From May 2023:

  • Our Fully Refurbished Aga Cookers (Oil, Gas, 13amp and ElectricKit) are supplied with a 5 year parts warranty.
  • Our Fully Refurbished 13amp Aga Cookers and Controllable Electric Conversions are covered by a 1 year labour warranty.
  • ElectricKit and eControl have their own manufacturer warranty periods - detailed below.

 

Prior to May 2023: Any Fully Refurbished Aga cooker orders were covered by a 2 year warranty.


Esse and Everhot cookers are covered by their manufacturer warranties (2 Year Warranty, with a 5 year warranty for Everhot Electric Elements).



Third Party Warranties

  • Your eControl System Part Warranty is covered in whole, by the manufacturer - UK Innovation Group.
  • Your ElectricKit System Part Warranty is covered for the first 2 years, by the manufacturer - Oilwarm Burner Products
  • Your ESSE Cooker Warranty is covered in whole by the manufacturer - ESSE
  • Your Everhot Cooker Warranty is covered in whole by the manufacturer - Everhot
  • Your Oil or Gas Aga Cooker installer would usually provide a 'workmanship' labour warranty with their installation work, but you should confirm directly with them for clarity.



We automatically cover you for a full year of free labour costs with your 13amp or ElectricKit and eControl aga cooker/conversion - subject to the terms listed on this page.


If something does go wrong, we'll help you problem solve, then arrange a visit if needed. For oil and gas models, your installation engineer would usually warranty their own work to cover any issues relating to the build/assembly.


  • Your warranty period will begin once we have supplied the goods.
  • Your warranty can't be transferred.
  • We don't have an emergency call out team, but we will book in your revisit as soon as our diary allows.
  • We have zero-tolerance towards abuse towards our staff.



What are the warranty terms?


  • Labour charges are covered in the first 12 months for electric aga cookers - providing your fault meets the criteria below.
  • Faults that can not be attributed to misuse or accidental damage.
  • Cookers must not have unauthorised modifications by Third Parties.
  • Appliances must have been serviced in line with the manufacturer's requirements and frequency.
  • Your installation must be in Scotland (labour charge may apply further afield).



If the engineer visits and finds the fault can be attributed to misuse, or a third party modification, a charge will apply and will need to be settled before any future visits.



What isn't covered?


  • Accidental or cosmetic damage (including but not limited to, enamel chips, staining, cracks, scratches, hob/induction glass).
  • Routine servicing and maintenance (including but not limited to, servicing, adjustments for doors or lids, door seals, washers).
  • Flue works, Fuel lines and Electrical supplies to the cooker (including external timers).
  • Consumable Parts (including but not limited to, wicks, thermostats, lid/door liners, lid domes, thermocouples, washers, seals).
  • Misuse includes any actions against our user instructions - including (but not limited to), ElectricKit or eControl hotplate elements or thermostat repairs due to overheating.
  • ElectricKit Induction hobs are covered by a manufacturer's 12 month warranty.
  • New Fans are covered by a 12 month parts warranty (no warranty cover on existing fan installations).
  • AGA Modules are covered by a 12 month parts warranty only.
  • Any consequential loss.



Warranty Registration