Warranty

What is the Warranty period?

Orders placed before May 2023 were supplied with a 2-year parts and labour warranty.


Orders placed after May 2023:


  • Oil and Gas Aga Cookers - 5 Year 'Parts Only' Warranty from the point of delivery.


  • ElectricKit and 'Always On' 13amp Aga Cookers - 5 Year 'Parts Only' Warranty and 12-month Labour Warranty, from the point of installation.
  • Electric Conversions for existing Aga Cookers - 5 Year 'Parts Only' Warranty and 12-month Year Labour Warranty, from the point of installation.


  • ESSE and Everhot cookers - 2 Year Parts and Labour Warranty (covered by their manufacturers - details on their respective websites below).
  • Everhot Cookers also have a 5 Year Parts Warranty covering their electric elements.

 


Warranty Details:


  • Your ESSE Cooker Warranty is covered in whole by the manufacturer - ESSE.

  • Your Everhot Cooker Warranty is covered in whole by the manufacturer - Everhot.

  • Your Oil or Gas Aga Cooker installer would usually provide a 'workmanship' labour warranty with their installation work, but you should confirm directly with them for clarity.


  • Your eControl Manufacturer Parts Warranty is covered by the manufacturer - UK Innovations Ltd. On 8th Aug 2026, UK Innovations announced their liquidation as a business. They have set up a parts request portal for any warranty claims. You can complete their form here: https://systemtechnical.co.uk/parts-request/




Important Notes:


  • If you have an issue, we'll help you to troubleshoot remotely, with potential fixes for you to implement, if possible.
  • Your warranty period will begin once we have supplied the goods.
  • Your warranty can't be transferred.
  • We don't have an emergency call out team, but if a site visit is needed, we will book you in as soon as our diary allows.
  • Any callouts outside of your labour warranty period will be chargeable - with the balanced required to be settled before our visit.
  • We have a zero-tolerance approach towards abuse to our staff.




How Do I Claim On My Warranty?:


For ESSE and Everhot Cookers, you can contact their team directly via the links below. This is usually the fastest way to get your issue resolved. If you're having difficulty getting your claim actioned, or you're unsure about how to claim, please get in touch with us directly and we'll help the best we can.


ESSE Warranty Claims: https://www.esse.com/warranty-claims/


Everhot Warranty Claims: https://everhot.co.uk/contact/contact-us/


eControl Warranty Claims: https://systemtechnical.co.uk/parts-request/


For your Reconditioned Aga Cooker, or ElectricKit Conversion warranty claims, please contact us directly and we'll get back to you as soon as possible.




What are the warranty terms?


  • Any visits to site whilst outside of your labour warranty period will be subjected to a callout charge, which is to be settled before we arrive to site.

  • For our own Aga Cooker installations and conversions, labour charges within the first 12 months of delivery are covered by us - subject to terms below.

  • Your cooker must not have been altered or modified by any third party.

  • You should have a service record for correct routine service maintenance.

  • Appliances must have been serviced in line with the manufacturer's requirements and frequency, by a qualified professional engineer.

  • For labour warranties, your installation must be in mainland Scotland (a labour charge will apply further afield if required).

  • If within the first 12 months, the engineer visits and finds the fault can be attributed to misuse or a third party modification, a charge will apply and will need to be settled before any future visits or support can be offered.





What isn't covered by the warranty?


  • Accidental or cosmetic damage
  • Including but not limited to: Cosmetic damage to enamel, chrome/plated parts or hobs (metal, induction, ceramic etc).


  • Misuse, which includes any actions against our user instructions
  • Including ElectricKit or eControl hotplate elements or thermostat repairs due to excessive exposure to higher temperatures than permitted.
  • ElectricKit Hotplates should not be left above simmering temperatures when the lids are closed.
  • eControl Hotplates should not be left on manual mode when the lids are closed. They must be turned off, or to the pre-set ECO mode.
  • Evidence of overexposure to heat (burst or warped tubular elements), will result in an out-of-warranty callout charge.


  • Routine servicing and maintenance
  • Including frequent servicing, routine adjustments for doors or lids.
  • Any issues with Oil and Gas Aga cookers which can be attributed to your oil quality, flue installation, weather, oil filters, carbonisation of burners etc.


  • Flues, Fuel lines and Electrical supplies serving the appliance.
  • Including external timers fitted to electric supplies.


  • Consumable Parts
  • Including oil wicks, thermostats, thermocouples, lid/door liners, lid domes, washers, seals.


  • ElectricKit Induction hobs are covered by a 12-month parts warranty.

  • New Fans are covered by a 12 month parts warranty
  • No warranty cover on existing fan installations.

  • AGA Modules are covered by a 12 month parts warranty only.

  • Any consequential loss.




This warranty does not affect your statutory rights under the Consumer Rights Act 2015.


Warranty Registration