Warranty

What is the Warranty period?

Orders placed after May 2023:


  • Our Fully Refurbished Oil and Gas Aga Cookers are supplied with a 5 year warranty (parts only) from the point of delivery.
  • Our Fully Refurbished Electric Aga Cookers and Electric Conversions are covered by a 5 year warranty (parts only) and a 12-month labour warranty, subject to the below terms.


  • Part Warranties for ElectricKit and eControl Electric systems are covered by their manufacturer warranty - detailed below.


  • Esse and Everhot cookers are covered by their manufacturer warranties (2 Year Warranty, with a 5 year warranty for Everhot Electric Elements).

 

Orders placed prior to May 2023:


  • All Fully Refurbished Aga cooker installations or conversions were covered by a 2 year parts warranty, 12-month labour warranty, from the point of delivery.



Third Party Warranties


  • Your eControl (Electric) System Parts Warranty is covered in whole, by the manufacturer - UK Innovation Group.
  • Your ElectricKit (Electric) System Parts Warranty is covered for the first 2 years, by the manufacturer - Oilwarm Burner Products
  • Your ESSE Cooker Warranty is covered in whole by the manufacturer - ESSE
  • Your Everhot Cooker Warranty is covered in whole by the manufacturer - Everhot
  • Your Oil or Gas Aga Cooker installer would usually provide a 'workmanship' labour warranty with their installation work, but you should confirm directly with them for clarity.



Important Notes:


  • We'll help you to troubleshoot the issue remotely, with potential fixes for you, if possible.
  • Your warranty period will begin once we have supplied the goods.
  • Your warranty can't be transferred.
  • We don't have an emergency call out team, but we will book in your revisit as soon as our diary allows.
  • We have a zero-tolerance approach towards abuse to our staff.



What are the warranty terms?


  • Any visits outside of your labour warranty period will be subjeted to a callout charge, which should be paid when booking into the diary, and before we arrive.
  • For our Aga Cooker installs and conversions, labour charges within the first 12 months of delivery are covered by us - subject to terms below.
  • Any visits outside of your labour warranty period will be subjected to a callout charge to cover the engineer's time. This should be paid when booking into the diary, and before we arrive.
  • Your cooker must not have been altered or modified by any third party.
  • You should have a service record for correct routine service maintenance.
  • Appliances should have been serviced in line with the manufacturer's requirements and frequency.
  • For labour warranties, your installation must be in mainland Scotland (a labour charge will apply further afield if required).


If within the first 12 months, the engineer visits and finds the fault can be attributed to misuse or a third party modification, a charge will apply and will need to be settled before any future visits or support can be offered.



What isn't covered?


  • Accidental or cosmetic damage
  • Including but not limited to, enamel chips, staining, cracks, scratches, hob/induction glass.
  • Misuse includes any actions against our user instructions
  • Including but not limited to, ElectricKit or eControl hotplate elements or thermostat repairs due to overheating.
  • Routine servicing and maintenance
  • including servicing, adjustments for doors or lids, door seals, washers.
  • Flues, Fuel lines and Electrical supplies serving the appliance.
  • Including external timers fitted to electric supplies.
  • Consumable Parts
  • Including but not limited to, wicks, thermostats, lid/door liners, lid domes, thermocouples, washers, seals.
  • ElectricKit Induction hobs are covered by a manufacturer's 12 month warranty.
  • New Fans are covered by a 12 month parts warranty
  • No warranty cover on existing fan installations.
  • AGA Modules are covered by a 12 month parts warranty only.
  • Any consequential loss.



Warranty Registration