Warranty

What is the Warranty period?

From May 2023:

  • Our Fully Refurbished Aga Cookers are supplied with a 5 year parts warranty from the point of delivery.
  • Our Fully Refurbished 13amp Aga Cookers and Controllable Electric Conversions are covered by a 1 year labour warranty (subject to the below terms).
  • ElectricKit and eControl systems have their own manufacturer warranty periods - detailed below.
  • Esse and Everhot cookers are covered by their manufacturer warranties (2 Year Warranty, with a 5 year warranty for Everhot Electric Elements).

 

Prior to May 2023:

  • Any Fully Refurbished Aga cooker installations or conversions were covered by a 2 year warranty from the point of delivery.



Third Party Warranties


  • Your eControl System Part Warranty is covered in whole, by the manufacturer - UK Innovation Group.
  • Your ElectricKit System Part Warranty is covered for the first 2 years, by the manufacturer - Oilwarm Burner Products
  • Your ESSE Cooker Warranty is covered in whole by the manufacturer - ESSE
  • Your Everhot Cooker Warranty is covered in whole by the manufacturer - Everhot
  • Your Oil or Gas Aga Cooker installer would usually provide a 'workmanship' labour warranty with their installation work, but you should confirm directly with them for clarity.



Important Notes:


  • We'll help you to troubleshoot the issue remotely, with potential fixes for you, if possible.
  • Your warranty period will begin once we have supplied the goods.
  • Your warranty can't be transferred.
  • We don't have an emergency call out team, but we will book in your revisit as soon as our diary allows.
  • We have a zero-tolerance approach towards abuse to our staff.



What are the warranty terms?


  • Labour charges are covered by us, for the first 12 months for electric aga cookers and conversions - subject to terms below.
  • Your cooker must not be altered or modified by any third party.
  • You should have a service record for routine service maintenance.
  • Appliances that have been serviced in line with the manufacturer's requirements and frequency.
  • Your installation must be in Scotland (labour charge may apply further afield).


If the engineer visits and finds the fault can be attributed to misuse or a third party modification, a charge will apply and will need to be settled before any future visits.


What isn't covered?


  • Accidental or cosmetic damage
  • Including but not limited to, enamel chips, staining, cracks, scratches, hob/induction glass.
  • Misuse includes any actions against our user instructions
  • Including but not limited to, ElectricKit or eControl hotplate elements or thermostat repairs due to overheating.
  • Routine servicing and maintenance
  • including servicing, adjustments for doors or lids, door seals, washers.
  • Flues, Fuel lines and Electrical supplies serving the appliance.
  • Including external timers fitted to electric supplies.
  • Consumable Parts
  • Including but not limited to, wicks, thermostats, lid/door liners, lid domes, thermocouples, washers, seals.
  • ElectricKit Induction hobs are covered by a manufacturer's 12 month warranty.
  • New Fans are covered by a 12 month parts warranty
  • No warranty cover on existing fan installations.
  • AGA Modules are covered by a 12 month parts warranty only.
  • Any consequential loss.



Warranty Registration