Questions to Ask Your Refurbisher
Buying your Refurbished Aga Cooker can be an exciting time but you may be nervous about the investment needed.
As much as we would love to help every potential customer with supplying their aga cooker, we are aware that we aren't for everyone!
For geographical reasons, you might choose another supplier but we're here to help you the best we can.
We've put together a list of 10 potential questions to ask your aga cooker supplier to ensure that you're getting the very best service possible.
- Are they an established, trusted limited company, or a solo engineer?
- it's important to know and trust who you're dealing with.
- Are they a corporate entity, a small family company or a solo engineer?
- Do they have valid business insurance?
- Liability and insurance is a must.
- Do they know about the conversions and products they sell?
- Ask about the different models they supply and the features of each.
- Are they selling you a product with their profit in mind, or your best interests? You'll know by your gut instinct.
- Ask for pros and cons.
- Do they provide you with any warranties or guarantees?
- Do they provide a warranty with their services?
- How long is the warranty period?
- Ask for copies and inclusions to cover yourself.
- Will they re-enamel the front and top plate of your Aga Cooker to order?
- A newly enamelled front, doors and top, ensures a flawless, showroom finish.
- Do they just clean the old enamel, or is it fully re-enamelled, bespoke for each customer order?
- What is included in the price?
- Ask for the total price so that you know what you're actually paying.
- Include any VAT, Delivery, Installation and Plinth.
- Do they install their own cookers or will you be left to source your own installation engineer?
- If the install engineer is a subcontractor - who has liability and responsibility if things go wrong?
- The last thing you need, is to be stuck in-between engineer disputes if something happens.
- If they install their own cookers, are they sufficiently trained? Gas Safe, OFTEC registration etc.
- Will they bring dust sheets and floor coverings for installation or refurbishment works?
- Leaving your home clean and tidy should be a high priority.
- Do they offer a personalised service, with additional options for you?
- An aga cooker is an investment - if you'd like bespoke options to make it your own, just ask your supplier.
- A choice of badges, finishings, lid sizes, additional refurbishment options should be standard.
- Will you get documentation with your refurbished Aga range cooker?
- A welcome guide, user guide etc will be beneficial when getting used to your 'new' Aga Cooker!
Some Further Reading:
Whether you have the most up-to-date ElectricKit Advanced Conversion , or the manual ElectricKit Classic Conversion , there's some pre-installation requirements that need to be completed before we arrive. Please make sure these are all completed and in place before we arrive. If not, and we can't safely complete the conversion/install, we may need to charge for a 'failed install' and reschedule to the next available date in our diary (usually +3 months).
Looking to control your Aga Cooker from your phone? You can use the Smart Life App to control your ElectricKit Oven temperatures, and adjust automatic schedules. This is perfect for timing your Aga Cooker to reach ideal temperatures for when you get home from work, or adjusting settings or timers when away from the cooker.
If you've chosen the external screen setup for your ElectricKit Advanced Conversion, here's some information and a step-by-step guide to mounting it on the wall.
